Return Policy

Return Policy

We offer a 30-day return policy. This allows you to receive your Babu Bath, see it in person, and ensure it fits your space and expectations.

To maintain the highest standards of safety and hygiene, returns are only accepted for items that remain completely unused.

Eligibility for Returns

To qualify for a return, all of the following conditions must be met:

  • A return request must be submitted within 30 days of delivery
  • The item must be purchased directly from babubath.com
  • The item must be the Babu Bath product only
  • The item must be completely unused
  • The item must be undamaged and in perfect condition
  • The item must be in the exact same condition as received
  • The item must be returned in its original packaging, including all protective foam, inserts, components, parts, and accessories
  • Proof of purchase is required

Purchases made through third-party sellers, including but not limited to Amazon, retail stores, or other websites, are not eligible for returns through Babu Bath and must be handled through the original place of purchase.

This policy is intended to allow customers to inspect the product only. Because the Babu Bath is a baby hygiene product, any use of the product will make it ineligible for return, including exposure to water, bathing, or any use beyond inspection.

Return Limits

To prevent misuse of our return policy, only one return is permitted per customer.

We reserve the right to limit or deny returns based on order history, shipping address, or suspected misuse of this policy.

Final Sale Items

All accessories, including but not limited to pillows and trays, are final sale and not eligible for return or refund.

Packaging Requirements

The Babu Bath must be repacked exactly as it was originally received, including all protective materials and packaging components.

The original packaging is specifically designed to protect the product during transit. Failure to package the item in the same manner it was received may result in damage during return shipping.

Any damage resulting from improper packaging, missing protective materials, or missing components may result in the return being denied and not eligible for a refund.

Eligible Return Locations

Returns are accepted only for orders delivered within the contiguous United States (48 mainland states).

We do not accept returns for orders shipped to:

  • Alaska
  • Hawaii
  • U.S. territories
  • International locations
  • Any location outside the contiguous United States

Return Authorization Process

To initiate a return, contact us at support@babubath.com within 30 days of delivery.

Returns must be approved in advance. Items sent back without prior authorization will not be accepted.

If your return is approved, you will receive instructions on how and where to send your item.

Return Shipping

For approved returns within the contiguous United States, a prepaid return shipping label will be provided.

Customers outside the contiguous United States are not eligible for returns.

Inspecting Your Order

It is the customer’s responsibility to inspect the product immediately upon delivery.

If your item arrives damaged, defective, or incorrect, you must contact us promptly at support@babubath.com and provide clear photo and video evidence so we can evaluate and resolve the issue.

Failure to report issues promptly may affect our ability to process your claim.

Damages or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us as soon as possible
  • Provide photo and video documentation
  • Do not use the product

We will review the issue and work with you toward an appropriate resolution.

Exchanges

We do not offer direct exchanges.

To receive a different item, please complete an approved return (if eligible) and place a new order.

Refunds

All returns are subject to inspection upon arrival.

If your return is approved:

  • Your refund will be issued only to the original payment method used at the time of purchase

Please note that processing times may vary depending on your financial institution.

If the returned item does not meet the conditions outlined in this policy, including signs of use, damage, missing packaging, or improper repackaging, the return will be denied and no refund will be issued.

Contact

For any questions regarding returns, please contact:
support@babubath.com