Shipping Policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days, depending on demand and product availability.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Timeframes

Estimated delivery time is 8–11 business days after your order has been processed.

Please note that shipping timeframes are estimates and may vary due to carrier delays, weather conditions, or high-volume periods.

Shipping Rates

  • We offer free standard shipping on all orders within the contiguous United States (48 states)
  • Orders shipped outside the contiguous United States may incur additional shipping fees, which will be calculated at checkout

If you choose an upgraded shipping option, such as priority or express shipping, please note that these shipping fees are non-refundable. This applies in all cases, including but not limited to returns, cancellations, or delays caused by the shipping carrier.

Order Changes

Once an order has been placed, we are unable to modify or cancel the order, including changes to items, shipping address, or shipping method.

Address Accuracy

Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.

If you notice an error in your shipping address, please contact us immediately at support@babubath.com.

We will do our best to update the address only if the order has not yet been processed or shipped.

Babu Bath is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

Signature Required Deliveries

For certain orders, particularly those flagged as higher risk, we may require a signature upon delivery.

In these cases:

  • The carrier will attempt delivery and require a signature at the address provided
  • If no one is available, the package may be held at a nearby carrier location

It is the customer’s responsibility to coordinate delivery or pick up the package from the designated carrier location.

If the package is not claimed and is returned to us:

  • The order will not be automatically re-shipped
  • Additional shipping fees will be required to resend the package
  • A $100 return processing and restocking fee will be deducted from the refund or charged prior to reshipment

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, Babu Bath is not responsible for lost or stolen packages.

If your tracking shows that your package was delivered but you have not received it, we recommend:

  • Checking with neighbors or household members
  • Contacting your local carrier
  • Filing a claim directly with the shipping carrier

Delivery Issues

If your package is delayed, lost in transit, or marked delivered incorrectly, please contact us at support@babubath.com. While we cannot guarantee resolution, we will assist you in working with the carrier to investigate the issue.

Contact

For any shipping-related questions, please contact:
support@babubath.com